This policy explains recurring billing, cancellation, and how refunds work for subscriptions and for one-time deep readings.
Sparkle Pro is offered at $8.99 per month or $59 per year. One-time deep readings may be offered separately for a one-time price. Before authorizing payment, review the checkout for the final currency, taxes, billing period, and total. One-time deep readings are digital content and are covered by the delivery-consent rule described below.
Monthly and annual subscriptions renew automatically at the end of each billing period unless cancelled before the renewal is processed. The payment method on file is charged the price shown for the next period, plus applicable taxes.
If pricing changes, notice and any consent required by law will be provided before the new price applies.
Use the subscription-management link in your account when it is available. If you cannot access that link, email <0>{{email}}</0>. Cancellation stops future renewals; access normally continues through the end of the period already paid for.
Deleting your Mystical Sparkle account does not by itself cancel billing. Cancel the subscription first or contact support for help.
Except where required by law or the billing provider's rules, subscription charges are generally non-refundable and we do not provide partial refunds for unused time. If you believe a charge was duplicate, unauthorized, or caused by a technical error, contact us promptly so we can investigate.
A deep reading is digital content that is written for you personally and prepared on request. At checkout you tick a box asking for your reading to be prepared and delivered straight away, and confirming that you understand you lose your 14-day right to cancel once it has been delivered. We confirm that consent back to you in the delivery email.
Because that consent was given, once a reading has been delivered it is not refunded. This does not affect your rights if a reading is faulty, not delivered, or not as described. In any of those cases you are entitled to a remedy, and we would rather hear about it than not: write to <0>{{email}}</0> with the account email and purchase date and we will put it right.
If a trial or promotion is offered, its duration, price after the offer, and cancellation deadline will be shown before enrollment. Payments and some refund decisions may be handled by the billing provider under its own terms and legal obligations.
Email <0>{{email}}</0> with the account email, purchase date, product, and a brief explanation. We may ask for a provider transaction identifier, but never your complete card number.